Resolving Software Delivery Disputes with Confidence

At Clearpath, we combine transparent communication and proven processes to address discrepancies in software delivery or bug resolution. Our specialists guide you through every step for a clear path forward.

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Transparent Issue Tracking

Our dedicated platform offers real-time visibility into each reported issue. Tickets are logged, prioritized and updated continuously so you always know where things stand.

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Proactive Communication

We maintain clear channels for feedback, status reports and approvals, aiming to ensure minor concerns are addressed before they escalate into disputes.

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Structured Escalation

If any matter requires higher-level attention, our escalation framework connects you with senior engineers and project leaders to reach a resolution swiftly.

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Speak with Our Support Team

Ready to discuss your software delivery concerns or bug issues? Contact us at Bundesplatz 3, 3003 Bern, Switzerland or visit clearpathup.com/contact.

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Meet Our Resolution Specialists

Our team pairs technical expertise with client-first communication to navigate disputes and deliver effective outcomes.

Team Member

Michael Steiner

Conflict Resolution Specialist

Alex Meyer has over seven years coordinating technical discussions and guiding clients through post-deployment issue management, focusing on clear communication and documented outcomes.

Team Member

Sophie Keller

Client Support Engineer

Sophie collaborates with clients to gather reproducible steps, maintain detailed logs, and facilitate joint review sessions that align expectations and technical realities.

Team Member

Lucas Weber

QA Lead

Lucas designs and oversees test plans that validate both reported fixes and feature deliveries, aiming to ensure issues are fully resolved before any new release.

Team Member

Mia Zimmer

Delivery Manager

Mia manages schedules and coordinates cross-functional teams, adjusting timelines based on documented findings and client priorities.

Key Advantages of Our Dispute Resolution Service

Tailored support to address software delivery issues and bug disputes efficiently

Structured Issue Review

Our team systematically examines reported bugs and delivery concerns using a clear process that can support every detail is considered and documented.

Transparent Communication

We maintain an open channel with clients through detailed updates, logs of progress, and scheduled feedback sessions to keep everyone aligned.

Collaborative Escalation Paths

When standard processes reach a sticking point, we involve senior engineers to propose alternative approaches and timely resolutions.

Flexible Response Options

Clients can choose between on-site consultations in Bern or remote troubleshooting, with documented action items after each session.

Custom Service Agreements

We adapt our engagement terms within realistic scopes to define clear expectations around deliverables, timeline, and responsibilities.

Quality Assurance Integration

Our QA experts validate both fixes and new features before deployment to prevent recurrence and uphold software stability.

How We Handle Disputes

At Clearpath, our dispute management starts with a dedicated support channel. Clients submit a detailed report via our portal, identifying steps to reproduce any issue. Our specialists then aggregate logs, review code releases, and schedule joint sessions to gain full context. Based on clarity and scope, we offer practical remediation plans or adjustments to delivery schedules, always grounded on documented findings and realistic timelines.

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Issue Logging

Capture every detail through our online form, aiming to ensure reproducible steps and environment specifications.

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Initial Analysis

Our team assesses severity and categorizes the report to align internal resources and priority levels.

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Resolution Planning

We outline clear paths to resolution, assign responsible staff, and set target dates for deliverables.

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Contact Information

Address

Bundesplatz 3, 3003 Bern, Switzerland

Phone

+41764762351

Email

support@clearpathup.com

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Frequently Asked Questions

How do I report a bug?

To report a bug, please use our support portal or send an email to support@clearpathup.com. Include a detailed description of the issue, steps to reproduce it, screenshots or log excerpts if available, and any relevant environment information. The more details you provide, the faster our team can investigate and resolve the matter.

What if I am unhappy with the software delivery?

If you believe a delivery milestone was not met or the software does not match agreed specifications, submit a delivery dispute through our portal or via email. We will review the project documentation, engage in an open discussion to clarify expectations, and propose a path forward. Our process is designed to identify discrepancies, communicate findings, and work collaboratively toward a satisfactory outcome.

How long until I receive a response?

Our team aims to acknowledge all inquiries within one business day. For detailed investigations, we will provide an initial assessment within three business days and keep you informed of progress as our technical specialists analyze the report and determine the appropriate resolution steps.

Client Feedback Loop

We structure review sessions for immediate feedback and adjust action items accordingly.

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Building Trust Through Transparency

Clearpath emphasizes a partnership mindset. By sharing audit trails, commit logs, and decision summaries, we foster a shared understanding of challenges and progress. This collaborative approach helps in aligning technical solutions with client expectations, reducing misunderstandings, and accelerating consensus.

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Audit Reports

Detailed documentation of every step in bug resolution, available on demand.

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Commit History Access

Clients can view relevant code commits related to reported issues for full transparency.

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Decision Logs

Summaries of key decisions taken during dispute resolution, timestamps, and responsible parties.

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